Frequently Asked Questions
Which areas do you cover?
We are based in Wibsey Bradford BD6 so cover here and most of the surrounding area. This includes Wibsey, Buttershaw, Woodside, Odsal, Low Moor, Westwood Park, Clayton, Clayton Heights, Shelf & Northowram.
If your area isn't listed please get in touch as we may still be able to cover it, although there may be a small additional charge.
My pet needs to go to the vet / groomers. Can you take them?
Yes, not a problem. We are insured to use our van as a pet taxi service and can transport dogs, cats, rabbits, guinea pigs, ferrets etc to your vet appointments, groomers or wherever else you may need to go. You are also welcome to accompany your pet on the trip for no extra charge!
Are you insured?
Yes we hold full insurance which covers us for third party liability, pet care, custody, control, transport of pets, and also includes key & lock cover for customer's house keys.
Please click on the image on the right to verify our insurance cover.
Have you had any training or hold any qualifications?
Yes, Chris holds a BTEC National Diploma level 2 in Animal Care & Management, and all our walkers are trained Pet First Aiders, and we always carry our pet first aid kit with us when out on walks.
Can I book services online?
Yes you can book dog walks, puppy visits, and cat visits online through our website once you have registered with us. We will explain at the meet and greet how to do this and will provide you with login details. Our online booking and payment system is powered by Pet Sitter Plus software.
Why don't you have any testimonials/reviews on your website?
Rather than hand picking all the best reviews for our website (like others do) we prefer to let our customers see all reviews so you know they are genuine and not edited, you can even leave your own review if you like! It also means you will see the most current and up to date reviews. You can view them in a variety of places:
Facebook reviews CLICK HERE
Google reviews CLICK HERE
Again please feel free to add your own reviews for others to see, thank you!
Anything we've not covered? Please feel free to contact us with any questions!
Where do you walk the dogs?
We walk in a variety of places around the local area including woods, fields, parks, and nature reserves. For your dogs safety and security we don't publish beforehand on our website (or facebook) exactly where we walk customers dogs. We do however send you an update at the end of every day advising you of where your dog has been walked that day, with daily photo updates of their walk.
Will you walk my dog whatever the weather?
We will walk your dog come rain or shine, and will even rinse and towel dry your dogs before returning them home. The only time that we may not walk your dog is in extreme hot weather, or extreme cold (we will still walk in snow, but not in extreme hail, wind, flood or extreme low temperatures). We will always do our utmost to get to you no matter the weather. Our dog van has a set of snow tyres and snow chains for the tyres so we can get out and about even during bad snow! If we can not walk your dog due to the weather we will always contact you beforehand to advise, and will normally offer a let out visit instead of the dog walk, where we will check on your dogs, let them out for a quick toilet break, and make sure any food and water is topped up as necessary.